Refund policy

RETURNS

Change of mind:

• We know how fabulous our products are and hope you love them too. If once it arrives, you decide that your purchase isn’t quite right for you, then please return the product,  with all original packaging intact within 14 days of purchase. Please email us with your order number and we will give you a return code and details of a return mailing address in Brisbane.

• Refunds will be issued upon receipt of goods in original condition. Refunds will only cover the purchase cost of the product and not return or delivery shipping fees if applicable. No restock or admin fees apply.

• If returning your Hot Yoga Solutions product, we recommend you track or insure your parcel. As the purchaser, you assume responsibility for any loss, theft or damage of the goods in transit.

• Please include a note with your order number so that we can track this back to your original payment and refund you as soon as the goods are received by the team.

Faulty Goods:

• The Hot Yoga Solutions team checks each package personally and packs orders onsite prior to dispatch to ensure quality control.

• If however you open your product and believe any elements may be faulty, please contact us directly to discuss. If deemed to be a product fault or defect we will arrange a complete refund or replacement for you. Please email us at hello@hotyogasolutions.com